Refund policy
YISHOP RETURNS & REFUND POLICY
At Yishop, we want you to feel confident every time you shop with us. If your purchase isn’t quite right, we’re here to help.
Please read the following Returns & Refund Policy before making a purchase. By placing an order with Yishop, you acknowledge and agree to the terms below, subject always to any rights you may have under applicable consumer protection laws.
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1. 30-Day Returns
We offer a 30-day return window for eligible items.
You may request a return within 30 days from the date your order is delivered.
To be eligible for a return, the item must:
* Be unworn and unused
* Be in the same condition in which you received it
* Be free from scratches, stains, damage, perfume, makeup, or other signs of wear
* Have all original tags and packaging, where applicable
* Include the original order confirmation, receipt, or other proof of purchase
Items that do not meet these conditions may be refused and returned to the customer.
Please contact us before sending any item back. We do not accept unauthorized returns.
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2. How to Request a Return
To request a return, please email us at:
info@yishop.ca
Please include:
* Your full name
* Order number
* Item(s) you would like to return
* Reason for the return
* Photos of the item, if the item is damaged or defective
Once we receive your request, our customer service team will review it and provide you with return instructions if the return is approved.
Please do not send your package to any address until you have received return instructions from Yishop.
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3. Return Shipping
For a change of mind, incorrect size, or other non-quality-related return:
The customer is responsible for the return shipping cost unless otherwise agreed by Yishop.
We recommend using a tracked shipping service, as Yishop cannot be responsible for items lost or damaged while being returned.
For damaged, defective, or incorrect items:
If you receive an item that is defective, damaged during delivery, or different from what you ordered, please contact us as soon as possible.
After reviewing the issue, Yishop may provide a return shipping solution or other appropriate remedy.
Please keep the original packaging and take clear photos of the item and packaging before returning it.
4. Earrings & Hygiene Policy
For hygiene and safety reasons, earrings cannot be returned or exchanged for non-quality-related reasons once they have been delivered or worn.
This includes, but is not limited to:
* Change of mind
* Incorrect style selection
* Incorrect color selection
* Personal preference
* Fit or comfort preference
However, if you receive earrings that are defective, damaged, or incorrect, please contact us so that we can review the issue and provide an appropriate solution.
This policy does not limit any rights you may have under applicable consumer protection laws.
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5. Final Sale Items
Items clearly identified as Final Sale at the time of purchase are not eligible for return or refund due to change of mind, personal preference, or other non-quality-related reasons.
Final Sale items are clearly identified on the product or collection page.
Final Sale does not exclude any rights that cannot legally be excluded under applicable consumer protection laws.
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6. Damaged, Defective, or Incorrect Items
Please inspect your order as soon as you receive it.
If your item:
* Arrives damaged
* Has a manufacturing defect
* Is missing a component
* Is the wrong product
* Does not match the product you ordered
please contact us as soon as reasonably possible at:
info@yishop.ca
Please provide:
1. Your order number
2. A description of the problem
3. Clear photos of the item
4. Photos of the packaging, if the item arrived damaged
Our team will review the information and determine the appropriate solution.
Depending on the circumstances, the solution may include:
* Replacement
* Repair, where appropriate
* Refund
* Other remedy required or permitted by applicable law
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7. Refunds
Once your returned item has been received and inspected, we will notify you whether your return has been approved.
If approved, your refund will be issued to the original payment method.
Please allow up to 10 business days after approval for Yishop to process the refund.
Your bank, credit card company, or payment provider may require additional time to post the refund to your account.
If you have not received your refund after 15 business days from the date we approved your refund, please contact us at:
info@yishop.ca
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8. Exchanges
We currently do not offer direct exchanges through our online return system.
If you would like a different item, size, or style, the simplest option is to:
1. Request a return for the eligible item;
2. Return the original item after receiving our return instructions;
3. Place a new order for the item you would like.
For defective or incorrect items, please contact us before placing a new order so that we can assist you.
9. Order Cancellation
If you need to cancel an order, please contact us as soon as possible at:
info@yishop.ca
We will do our best to accommodate cancellation requests before the order has been processed or shipped.
Once an order has been shipped, it may no longer be possible to cancel it before delivery. In that case, you may request a return in accordance with this policy, where applicable.
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10. Items That Cannot Be Returned
Except where required by applicable law, the following items are generally not eligible for return:
* Earrings returned for non-quality-related reasons
* Final Sale items
* Personalized or customized items, if applicable
* Items that have been worn or used
* Items showing signs of damage, scratches, stains, perfume, makeup, or other wear
* Items missing their original packaging or tags, where applicable
* Gift cards
If you are unsure whether your item is eligible for return, please contact us before sending it back.
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11. Return Condition
To protect the quality and hygiene of our products, returned jewelry must be received in resalable condition.
We reserve the right to refuse a return if the item shows signs of:
* Wear
* Scratches
* Damage
* Tarnishing caused by use
* Perfume or cosmetic residue
* Missing components
* Missing packaging
* Alteration or modification
This does not affect any rights you may have where an item is defective or otherwise covered by applicable consumer protection laws.
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12. Shipping Information
Yishop is based in Montreal, Canada.
Orders are generally processed within:
1–2 business days
Estimated delivery times:
Canada: 3–5 business days
United States: 7–9 business days
These delivery times are estimates and may vary depending on the destination, carrier, weather, holidays, customs, or other circumstances outside our control.
We currently offer:
Free shipping on orders over $60 in Canada and the United States.
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13. Legal Consumer Rights
Nothing in this Returns & Refund Policy is intended to limit or exclude any consumer rights that cannot legally be waived or excluded under applicable laws.
For customers in Quebec, certain legal warranties and protections apply automatically to consumer purchases. In particular, a merchant has obligations when a product is defective or does not conform to the applicable legal requirements.
For certain online purchases in Quebec, consumers may also have cancellation rights when specific legal requirements have not been met, including certain delivery or contract-related circumstances.
Where applicable law provides a consumer with rights that are more favorable than this policy, those legal rights will apply.
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14. Questions About Returns?
We’re happy to help.
Please contact us:
Email: info@yishop.ca
Yishop
Montreal, Quebec, Canada
We aim to respond to customer inquiries as soon as possible during our normal business hours.